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Holiday Notice: PCBWay factories will be on holiday from Sept 30th to Oct 2nd (GMT+8). Orders can be placed as usual during holidays, the delivery date shall be postponed accordingly. Read more >>

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Can you sign a Non Disclosure Agreement(NDA)?

How do I place an order?

How do I place a pcb order (inquiry)?

Brazilian Customers are required to provide tax ID number when placing orders.

Comment passer une commande CNC ?

How do I place a PCB Assembly order (inquiry)?

How do I place a smt/smd stencil order?

How do I submit a Flexible PCB or Rigid-Flex Board inquiry?

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When will express order be produced?

When does the turn-time begin?

How do I expect production to finish?

Orders Combination, Shipping and Payment Policy

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Can I change my sales representative?

How to find my sales for help about the PCB or PCBA problem?

Sales Representative / After Sales is not responding to me. What should I do?

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How do I manage my shopping cart?

Can I upload file information to upload non-gerber format?

How to generate Gerber files from ALtium Designer (DXP)

Why my PCB pcba stencil can not pay?

Why did my order increase?

Why does my order Audit Fail?

How to modify the pass of the order information?

How to combine shipping with many orders?

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How do I set my shipping address?

How do I place an order on pcbway?

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How to Download Proforma Invoice Before&After Payment Done

Special technologies or requirements need

How to place repeat orders at PCBWay

Can I change anything for repeat order?

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Can I change order details such as size, shipping etc.?

How long it will take for order review

If slot repeat with drill on my design, will you produce as slot or drill?

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I cannot find an order in my account

Why my order has been closed?

Why has my order been frozen?

How do I confirm delivery once I have received my order?

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Leaving feedback

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Account Settings

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My reward points have not been added to my account. What can I do?

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Coupons

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Why my beans will be reduced?

Detailed Introduction about PCBWay Points and Beans

How do I use beans for redeem a gift?

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How does the referral program work?

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Do you have an Affiliate Program?

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Account balance

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Delivery

International Order & Shipping Information

How do I choose a logistics or shipping method at AliExpress?

What if courier company (DHL etc.,) fails to deliver my PCBs as scheduled?

Who will be responsible for the customs duty that may be levied at my country?

How many shipping methods on pcbway？

How to use your own freight account and add to your pcbway account?

Why I can not track my package with China post or HK post shipping method?

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Service & Refunds

Dispute Process

Receiving Refunds

I have not received my order. What can I do?

The product I received does not match the design. What can I do?

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I am having trouble opening a dispute. What should I do?

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I received my order after getting a refund. What should I do?

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How do I get a refund by credit card or debit card?

How can I get a refund if my credit card is no longer valid or has expired?

I have not received my refund on my credit card yet. What can I do?

Why is the refund lower than I expected?

How can I get a refund through PCBWay Balance?

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Payments

Payment Process

Payment Problems

How to pay for an order with aliexpress pay

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How can I pay by Other payment?

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How can I pay in my local currency?

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3D Secure Frequently Asked Questions for Debit or Credit Card

Why does a paid order have "Awaiting Payment" "Pending" status in Paypal?

Common credit card transaction information explained

What should I do if my card payment has failed?

Why was the wrong amount deducted from my account?

Why can’t I make or send a payment by paypal?

I have paid for my order. Why does the order status still stay Awaiting Payment?

Why is my order being verified after I have already paid with aliexpress?

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Technical Support

Notes for Gerber files Generated from Eagle 9.20

Generate Gerber files in Eagle

Refuse conductive adhesive technology in pcb manufacture

Gerber File Extention from Different Software

Generate Gerber file from Kicad

How to generate Gerber files from DesignSpark

How to generate Gerber files from DipTrace

What PCB cases will be charged of extra cost?

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Design for PCB Manufacturing

PCB Engineering Questions

Instructions and methods for panel PCB & FPC flexible PCB

Why is production PCB compensation necessary

Gerber files are not completed

The parameters in gerber files are different from the order details online.

V-cut standard-Limited to Quick-turn PCB

Slots standard size - Limited to Quick-turn PCB

Soldermask bridge

Confirm the panel way of the boards

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FAQ SMT

Commande de Assemblage

Questions d'ingénierie SMT

Question sur les composants

Problèmes de fichiers d'assemblage

What issues should be paid attention to for customer-supplied components?

How to input the number of unique parts?

Assembly cost will be showed after submit order,is components cost included?

Should I submit a stencil order for SMT project made by PCBWay?

Will you ship the stencil back to me after assembling finished ?

Why assemblied PCB will be shipped out in panel

Can you choose to have different quantity for PCB and assembled boards respectively?

Can you program the components？

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What should I do to change gerber file, parts and BOM during soldering?

If we have some pads that not soldered by you and do not need paste, what should we do?

How to avoid the problem that missing to solder the parts on centroid file but not show on BOM?

Why the PTH parts do not solder on PCB when checking sample pictures?

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The question of component dimension is bigger than the land pattern in the design.

The question of component dimension don’t match the pads on the boards.

The question of the component gap don’t match the boards thickness

The question of component lead pin height don’t match the boards thickness

The question of component lead pin don’t match pads quantity in the design

The question of tooling pin/tooling hole

The question of pin header don’t match the holes on the boards

The question of Sink Type Micro USB

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Top 13 suggestions for solving PCB Assembly files problems

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CNC & 3D Printing FAQ

Aerospace

Automotive

Consumer

Industrial

Medical

Robotics

Quality Control for CNC Machining

What are the applications of CNC machining in the aerospace industry?

What are the advantages of titanium alloy over other metal materials?

In the aerospace industry, which metal or plastic materials are generally used?

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How do CNC machining and 3D printing collaborate in automotive manufacturing?

What are the differences between sheet metal fabrication and injection molding in automotive?

How is 3D printing used for rapid iteration in automotive design?

How is quality ensured in injection molding for automotive manufacturing?

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In the consumer electronics industry, where is CNC machining commonly used?

How are CNC machining and 3D printing used in the consumer electronics industry?

What are the advantages of sheet metal fabrication in the consumer electronics industry?

How do these manufacturing methods drive innovation in consumer electronics?

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What metal materials are generally used in industrial machinery?

Which metal material is the most cost-effective in industrial machinery?

What surface treatment process is generally used for industrial machinery materials?

What plastic materials are generally used in industrial equipment?

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The surface treatment process of medical machinery and equipment can include the following:

The specific application of CNC machining in the medical industry?

What are the applications of CNC machining and 3D printing in the medical industry?

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What are the applications of 3D printing in the robotics industry?

What are the innovative applications of 3D printing in the robotics industry?

In the robot industry, what metal or plastic materials are generally used?

What are some other factors that are considered when selecting materials for robot components?

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How does CNC machining and 3D printing affect the surface quality of products?

How is the quality control of CNC machining and 3D printing in manufacturing?

How does PCBWay ensure high-quality manufacturing?

What services can PCBWay provide you?

How to carry out the quality control of CNC machining in manufacturing?

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Nos capabilités: Capacités des PCB; Service d’assemblage des Cartes de circuits; Fabrication rapide des PCB; Pochoirs CMS; Prototype de Cartes de circuit; Contrôle de la qualité

Produits/Services: Devis immédiat; FAQ sur les Cartes; Prototypage des PCB; Nos équipements; Blog/Ingénierie; Produits de PCB

Soutien à la clientèle: Contact; Centre d'aide; Programme Partenaire; Projets partagés; Glossaire des Cartes de circuits; Programme de référence

À propos de nous: À propos de nous; Pourquoi prendre vos produits chez nous ?; Guide de la méthode d’expédition; Politique de confidentialité; Politique de remboursement; Conditions générales de ventes

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