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Notice: PCBWay factory will be on National holidays during Oct 1st- Oct 3rd (GMT+8). Orders can be placed as usual, delivery date will be postponed accordingly, please arrange your orders in advance. Read more >>

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Les questions les plus fréquentes

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My Orders

Commande

Lead Time

Sales service

Shopping Cart

Placing Orders

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Leaving Feedback

Can you sign a Non Disclosure Agreement(NDA)?

How do I place an order?

How do I place a pcb order (inquiry)?

How do I place a PCB Assembly order (inquiry)?

How do I place a smt/smd stencil order?

How do I submit a Flexible PCB or Rigid-Flex Board inquiry?

Do I have to pay for customs and import taxes?

Where can I find the relevant PCBWay certification?

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When will express order be produced?

When does the turn-time begin?

How do I expect production to finish?

Orders Combination, Shipping and Payment Policy

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Can I change my sales representative?

How to find my sales for help about the PCB or PCBA problem?

Sales Representative / After Sales is not responding to me. What should I do?

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How do I manage my shopping cart?

Can I upload file information to upload non-gerber format?

How to generate Gerber files from ALtium Designer (DXP)

Why my PCB pcba stencil can not pay?

Why did my order increase?

Why does my order Audit Fail?

How to modify the pass of the order information?

How to combine shipping with many orders?

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How do I set my shipping address?

How do I place an order on pcbway?

How do I add my Billing details?

Can I change or cancel my order?

How to Download Proforma Invoice Before&After Payment Done

Special technologies or requirements need

How to place repeat orders at PCBWay

Can I change anything for repeat order?

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Can I change order details such as size, shipping etc.?

How long it will take for order review

If slot repeat with drill on my design, will you produce as slot or drill?

How do I cancel an order?

I cannot find an order in my account

Why my order has been closed?

Why has my order been frozen?

How do I confirm delivery once I have received my order?

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Leaving feedback

Why is not my "feedback" displayed?

How do I change feedback?

How do I feedback problem about the boards or service?

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My Account

Registering & Signing in

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PCBWay Rewards

PCBWay Notifications

I cannot sign in to my account. What can I do?

How do I register on PCBWay?

My account is unavailable. What can I do?

Can I become a pcbway distributor?

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Account Settings

How do I change my email address?

How can I use my email address for a new PCBWay account?

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How do I use my reward points?

What are the privileges of the PCBWay Member Club?

My reward points have not been added to my account. What can I do?

Why has my membership level changed?

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How do I remove my email address from your mailing list?

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Balance & Coupons

Coupons

PCBWay Beans

PCBWay Promotions

Cash Coupons & Balance

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How do I redeem a coupon?

What kind of coupons are there on PCBWay?

How do I get a coupon back?

How do I use a coupon or discount?

Why cannot I use my coupon?

Why cannot I get my PCBWay discount?

Why do not I use up my discount coupons?

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Why my beans will be reduced?

How do I use beans for redeem a gift?

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How does the referral program work?

How do I stay informed about promotions on PCBWay?

Do you have an Affiliate Program?

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Account balance

How do I get PCBWay Cash Coupons/Balance?

How do I use PCBWay Cash Coupons/Balance?

Where can I find my refund of PCBWay Cash Coupons/Balance?

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Delivery

International Order & Shipping Information

What if courier company (DHL etc.,) fails to deliver my PCBs as scheduled?

Who will be responsible for the customs duty that may be levied at my country?

How many shipping methods on pcbway？

How to use your own freight account and add to your pcbway account?

Why I can not track my package with China post or HK post shipping method?

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Service & Refunds

Dispute Process

Receiving Refunds

I have not received my order. What can I do?

The product I received does not match the design. What can I do?

What will happen after I have opened a dispute?

How can I add evidence or update my dispute?

I am having trouble opening a dispute. What should I do?

How do I cancel a dispute?

I received my order after getting a refund. What should I do?

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How do I get a refund by credit card or debit card?

How can I get a refund if my credit card is no longer valid or has expired?

I have not received my refund on my credit card yet. What can I do?

Why is the refund lower than I expected?

How can I get a refund through PCBWay Balance?

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Payments

Payment Process

Payment Problems

How to pay for an order with aliexpress pay

Which payment methods can I use on PCBWay?

What credit cards can I use with PayPal?

How can I pay with Western Union?

How can I pay by Wire Transfer?

How can I pay by Other payment?

How can I pay with my credit card or debit card?

How can I pay in my local currency?

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3D Secure Frequently Asked Questions for Debit or Credit Card

What should I do if my card payment has failed?

Why was the wrong amount deducted from my account?

Why can’t I make or send a payment by paypal?

I have paid for my order. Why does the order status still stay Awaiting Payment?

Why is my order being verified after I have already paid with aliexpress?

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Technical Support

Notes for Gerber files Generated from Eagle 9.20

Generate Gerber files in Eagle

Refuse conductive adhesive technology in pcb manufacture

Gerber File Extention from Different Software

Generate Gerber file from Kicad

How to generate Gerber files from DesignSpark

How to generate Gerber files from DipTrace

What PCB cases will be charged of extra cost?

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Design for PCB Manufacturing

PCB Engineering Questions

Instructions and methods for panel PCB & FPC flexible PCB

Gerber files are not completed

The parameters in gerber files are different from the order details online.

V-cut standard-Limited to Quick-turn PCB

Slots standard size - Limited to Quick-turn PCB

Soldermask bridge

Confirm the panel way of the boards

Vias process of design is different from order details option

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FAQ SMT

Commande de Assemblage

Questions d'ingénierie SMT

Question sur les composants

Problèmes de fichiers d'assemblage

What issues should be paid attention to for customer-supplied components?

How to input the number of unique parts?

Assembly cost will be showed after submit order,is components cost included?

Should I submit a stencil order for SMT project made by PCBWay?

Will you ship the stencil back to me after assembling finished ?

Why assemblied PCB will be shipped out in panel

Can you choose to have different quantity for PCB and assembled boards respectively?

Can you program the components？

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What should I do to change gerber file, parts and BOM during soldering?

If we have some pads that not soldered by you and do not need paste, what should we do?

How to avoid the problem that missing to solder the parts on centroid file but not show on BOM?

Why the PTH parts do not solder on PCB when checking sample pictures?

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The question of component dimension is bigger than the land pattern in the design.

The question of component dimension don’t match the pads on the boards.

The question of the component gap don’t match the boards thickness

The question of component lead pin height don’t match the boards thickness

The question of component lead pin don’t match pads quantity in the design

The question of tooling pin/tooling hole

The question of pin header don’t match the holes on the boards

The question of Sink Type Micro USB

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Top 13 suggestions for solving PCB Assembly files problems

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Nos capabilités: Capacités des PCB; Service d’assemblage des Cartes de circuits; Fabrication rapide des PCB; Pochoirs CMS; Prototype de Cartes de circuit; Contrôle de la qualité

Produits/Services: Devis immédiat; FAQ sur les Cartes; Prototypage des PCB; Nos équipements; Blog/Ingénierie

Soutien à la clientèle: Contact; Centre d'aide; Programme Partenaire; Projets partagés; Glossaire des Cartes de circuits; Programme de référence

À propos de nous: À propos de nous; Pourquoi prendre vos produits chez nous ?; Guide de la méthode d’expédition; Politique de confidentialité; Politique de remboursement; Conditions générales de ventes

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