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Holidays Notice: We expect to have holidays from Feb 6-Feb 18 for Chinese holidays. You can place orders online as usual, but the production and delivery date will be postponed by 13days, please arrange your production plan appropriately.

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What is UL, and How to Mark it on your Boards?

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Orders Combination, Shipping and Payment Policy

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Can I change my sales representative?

How to find my sales for help about the PCB or PCBA problem?

Sales Representative / After Sales is not responding to me. What should I do?

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How do I manage my shopping cart?

Can I upload file information to upload non-gerber format?

How to generate Gerber files from ALtium Designer (DXP)

Why my PCB pcba stencil can not pay?

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How to Download Proforma Invoice Before&After Payment Done

Special technologies or requirements need

How to place repeat orders at PCBWay

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Can I change order details such as size, shipping etc.?

How long it will take for order review

If slot repeat with drill on my design, will you produce as slot or drill?

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I cannot find an order in my account

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Account Settings

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Coupons

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Why my beans will be reduced?

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Account balance

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Where can I find my refund of PCBWay Cash Coupons/Balance?

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Delivery

International Order & Shipping Information

What if courier company (DHL etc.,) fails to deliver my PCBs as scheduled?

Who will be responsible for the customs duty that may be levied at my country?

How many shipping methods on pcbway？

How to use your own freight account and add to your pcbway account?

Why I can not track my package with China post or HK post shipping method?

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Service & Refunds

Dispute Process

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I have not received my order. What can I do?

The product I received does not match the design. What can I do?

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I am having trouble opening a dispute. What should I do?

How do I cancel a dispute?

I received my order after getting a refund. What should I do?

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How do I get a refund by credit card or debit card?

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I have not received my refund on my credit card yet. What can I do?

Why is the refund lower than I expected?

How can I get a refund through PCBWay Balance?

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Payments

Payment Process

Payment Problems

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3D Secure Frequently Asked Questions for Debit or Credit Card

What should I do if my card payment has failed?

Why was the wrong amount deducted from my account?

Why can’t I make or send a payment by paypal?

I have paid for my order. Why does the order status still stay Awaiting Payment?

Why is my order being verified after I have already paid with aliexpress?

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Technical Support

Gerber File Extention from Different Software

Notes for Gerber files Generated from Eagle 9.20

Generate Gerber files in Eagle

Refuse conductive adhesive technology in pcb manufacture

Generate Gerber file from Kicad

How to generate Gerber files from DesignSpark

How to generate Gerber files from DipTrace

What PCB cases will be charged of extra cost?

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Design for PCB Manufacturing

PCB Engineering Questions

Gerber files are not completed

The parameters in gerber files are different from the order details online.

V-cut standard-Limited to Quick-turn PCB

Slots standard size - Limited to Quick-turn PCB

Soldermask bridge

Confirm the panel way of the boards

Vias process of design is different from order details option

Some drills overlap the slots at GM or GKO

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FAQ SMT

Commande de Assemblage

Questions d'ingénierie SMT

Question sur les composants

Problèmes de fichiers d'assemblage

What issues should be paid attention to for customer-supplied components?

How to input the number of unique parts?

Assembly cost will be showed after submit order,is components cost included?

Should I submit a stencil order for SMT project made by PCBWay?

Will you ship the stencil back to me after assembling finished ?

Why assemblied PCB will be shipped out in panel

Can you choose to have different quantity for PCB and assembled boards respectively?

Can you program the components？

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What should I do to change gerber file, parts and BOM during soldering?

If we have some pads that not soldered by you and do not need paste, what should we do?

How to avoid the problem that missing to solder the parts on centroid file but not show on BOM?

Why the PTH parts do not solder on PCB when checking sample pictures?

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The question of component dimension is bigger than the land pattern in the design.

The question of component dimension don’t match the pads on the boards.

The question of the component gap don’t match the boards thickness

The question of component lead pin height don’t match the boards thickness

The question of component lead pin don’t match pads quantity in the design

The question of tooling pin/tooling hole

The question of pin header don’t match the holes on the boards

The question of Sink Type Micro USB

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Top 13 suggestions for solving PCB Assembly files problems

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